What Information We Hold and Why
When you register, we collect the details you provide — name, contact information, and account credentials. Every time you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet identifier needed to verify and complete that transfer. We do
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not store your full mobile wallet PIN or password at any point. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. If you reach out through our support channel, the
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conversation is logged so we can follow up accurately. We retain this data only as long as your account is active or as required under applicable law. You can request a summary of what we hold at any time by contacting our support team directly. Availability
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of this service depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.