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Our Legal Terms for Your Account

Using krikiya11 — whether you deposit via bKash, Nagad, or Rocket, or open a live table session — means you agree to the terms set out here. Access and eligibility depend on your local law and the regions we currently serve.

Account ConditionsJurisdiction NoticeWallet PolicyUser RightsPolicy Contact
krikiya11 Our Legal Terms for Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account data stays within the systems we operate for this platform. We do not sell personal information to third parties, and wallet details — your bKash number, Nagad account, or Rocket reference — are stored in encrypted form and used only to process your transactions.

Data Retention We keep account records for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping practice. You can request a summary of what we hold.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.
Account Security Login uses OTP verification tied to your registered mobile number. If you notice unrecognised activity on your account, contact live chat immediately and we will place a temporary hold while we investigate.
Data Access Requests You have the right to request a copy of the personal data we hold on your account. Submit the request via support email with your registered mobile number and we will process it within a reasonable timeframe.
LEGAL CONTACT PATHS

Reach Us on Policy Questions

Team online

Live Chat

For account-specific legal queries — wallet disputes, account holds, or eligibility questions — start with live chat. It connects you to a support agent who can pull your account record directly.

Email Support

Formal policy requests, data access queries, and written complaints go to our support email. We respond to written requests in the order received and confirm receipt within one business day.

Account Help Centre

The Help Centre inside your account dashboard covers common legal and policy questions — wallet verification steps, account closure requests, and how to flag a transaction dispute.

Common Legal Questions Answered

These are the questions we hear most often about account terms, data handling, and eligibility. If yours is not here, live chat or support email will get you a direct answer.

Access depends on your local law and the regions we currently support. We do not make legal determinations for you — check whether online gaming activity is permitted in your area before opening an account.

Your wallet number is encrypted and used only to process the specific transaction you authorise. We do not store your mobile banking PIN and we do not initiate transfers without your instruction.

Send a written request to our support email with your registered mobile number. We will confirm receipt and provide a summary of the data we hold on your account within a reasonable timeframe.

Yes. Submit a closure request via the Help Centre or support email. We retain transaction records for a standard period after closure for financial compliance, then remove personal identifiers from our active systems.

Contact live chat immediately. We will place a temporary hold on your account, review the transaction log, and work with you to resolve the dispute. Keep your OTP codes private to prevent unauthorised access.

We update terms when services or regulatory requirements change. The revised version is posted here, and continuing to use your account after that point counts as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.